SmartEXCLUSION

Helping You Take Control

SmartEXCLUSION is a multi-operator self-exclusion scheme designed to help individuals take a break from gambling by voluntarily excluding themselves from participating venues through a single registration process.

The scheme enables customers to register once and have their self-exclusion applied across participating operators within supported sectors.

How SmartEXCLUSION Works

Self-exclusion is a free service that allows you to request that gambling venues refuse you access to their premises and gambling facilities for a chosen period.

When you register:

• Your details are securely recorded.
• Participating venues are notified of your exclusion.
• Venues are provided with your image and name to allow them to positively identify excluders.
• Your exclusion remains active for the agreed period.

Sectors Supported

SmartEXCLUSION currently supports self-exclusion across participating operators within:

Adult Gaming Centres (AGCs)

Adult Gaming Centres offer a range of gaming machines and gambling facilities. You might recognise these are arcades.

Licensed High Street Bingo Venues

Customers can register to self-exclude from participating High Street bingo venues, helping them manage or reduce their gambling activity. This is linked directly to the Traditional retail bingo scheme (BISES https://bingo-association.co.uk/self-exclusion/) 

Holiday Parks and Family Entertainment Centres

SmartEXCLUSION also supports self-exclusion within participating holiday park and leisure environments where licensed gambling facilities are available.

How to Register

You can register for self-exclusion:

• In person at a participating venues
• By contacting the SmartEXCLUSION support team on 01482 441 142 and select option 1.

Need Support?

Self-exclusion is one of a number of tools available to help manage gambling activity.

If you feel gambling is having a negative impact on your life, support is available from a range of specialist organisations.

For information about support services, speak to a participating venue or contact Gamcare https://www.gamcare.org.uk/get-support/talk-to-us-now/

Contact Us

For information about SmartEXCLUSION, participating sectors, or assistance with registration, please contact:

Telephone: 01482 441 142 and select option 1

About SmartEXCLUSION

SmartEXCLUSION is operated using secure technology provided by Boomerang Digital and supports gambling operators in meeting their social responsibility commitments while providing a simple and effective self-exclusion process for customers.